Backing yourself and knowing your customer

“I learn on the job, using the tools, and just chatting with a few old heads. They’ve been there and done it. They’ve seen things that I haven’t seen yet, or they’ve gone through growing pains.”

I had a great chat with Greg Layton on the Chief Maker podcast. We covered much ground, from knowing your internal and external customers to seeing your operations as investment opportunities.

In this episode of The Inner Chief podcast, we speak to Ryan Gair, co-founder and CEO of Rate Money, about backing yourself, knowing your customers, and operational investing.

Ryan is a country boy at heart but a serious entrepreneur. Following school, he spent a few years in telemarketing and then fell into mortgage broking at a friend’s recommendation. He took the steep learning curve from zero to expert and became a top salesperson within 12 months.

He has more than two decades of experience in the mortgage sector, spanning the likes of Mortgage House and Australian First Mortgage, as well as RAMS, where he was awarded ‘Rookie of the Year’. This ultimately led to him opening his own RAMS franchise, where he settled over $1.7 billion in loans within three years.

Spotting a massive gap in the self-employed market segment, he started Rate Money with co-founders Luke Sheales and Glenn Maynard in 2019. The business has grown to 30 branches and handles over $3 billion in assets.

In 2022, Rate Money won the Mortgage Manager category in the Mortgage and Finance Association of Australia Awards and was named 5-star Mortgage Innovator by Australian Broker Magazine.

In this episode, we talk about:

• Focusing on what could go right, not what could go wrong
• Knowing your internal and external customers
• Seeing your operations as investment opportunities
• Living and breathing generosity and changing peoples’ lives.

To find out more, click here